FAQs

Yes. You bring the offer; we handle the media buying. Accounts, tracking, CC top-up, scaling and domains are included. Prelanders and creatives are available on request, or you can supply your own.

Choose Whitehat or Blackhat media buying, or contact us to talk through your offer and markets.

No. There is no minimum ad budget. The service fee is 10% for Whitehat or 15% for Blackhat, with a €249 minimum service fee. You pay the higher of the percentage or €249, not €249 plus the percentage.

Your ad budget is separate. For example, a €1,000 budget comes to €1,249 before any applicable checkout charges or taxes, for either service. Enter the budget in euros as the product quantity.

Yes, on request as part of media buying. Tell us what you need before launch. If you've already got the creatives and destination links, send those instead.

Yes. BM + 1, BM + 3 and BM + 5 come with one, three or five warmed-up ad accounts. Pick the size that fits your setup.

You need a working Adspower account for delivery. You can use your own, or add our team seat. A VM and our card are separate choices, not automatically included add-ons.

The Unlimited package is €1,499 per month. It includes a Business Manager with at least one warmed-up ad account, plus free replacement within 48 hours if the account is blocked for advertising and the stated setup conditions are met.

It is a monthly replacement package, not a promise of unlimited ad accounts delivered at once. The replacement and setup details are at the end of this page and on the product page.

Yes. Our European card is optional for BM products. Use your own card and there's no Social Hulk topping fee. Choose ours and the top-up fee is €59.95 or 5% of your top-up amount, whichever is higher.

Card choice and voluntary replacement cover are separate. Check the cover conditions below before deciding which setup to use.

Through Adspower, with VM delivery available. Already have Adspower and your own VM? You can use them. Need both? Our VM + Adspower package combines them in one monthly subscription.

You do not need to buy another browser account if yours already works. The chosen BM product shows the delivery timing; the voluntary replacement conditions below explain which setup is covered.

We offer both and recommend the farmed-account packages. Look at what you actually need: the prepared profile, Business Manager, warmed-up ad accounts, access method and support.

With any rental, check who controls access and whether using it depends on the owner's device or availability. If you're unsure which option fits your campaigns, ask us before ordering.

Compare the whole setup, not just the login. Our BM packages include the prepared profile, Business Manager, warmed-up ad accounts and page described on the product page, plus support and an invoice.

Check how many ad accounts are included, what you need to add and which replacement conditions apply. That is a more useful comparison than the headline price alone.

Yes. Consulting is general social-media advice from the right in-house expert. Bring questions about campaigns, traffic, accounts, cards or platform rules. It is €79 per 20 minutes; quantity 3 books an hour.

After checkout, email your questions and a few suitable times. We confirm the session on Telegram, with WhatsApp as an alternative. If we cannot answer your questions or do not have the right expert, you get your money back.

Yes. Test your Creatives is €29 for a live Facebook test. If it is rejected, we explain the reason and suggest changes. It is a test of the material you send, not a guarantee that every later campaign will be approved.

We replace the banned card and transfer the remaining funds to the new card free of charge. A Facebook card block does not mean you have to lose the balance.

Message @socialhulk on Telegram, email sales@socialhulk.com or use our contact form. For an existing order, include the order number and a quick description of what you need help with.

They can. Facebook sets the limit for the individual account and may change it over time. Check the actual limit in your account rather than assuming a fixed starting amount or a guaranteed increase.

Account warm-up does not guarantee a particular daily limit or a date when Facebook will raise it. If spending capacity matters to your plan, discuss it with us before ordering.

The standard voluntary cover applies when a BM is blocked within five days of purchase and ad spend is below €500. Both conditions must be met, and the original setup conditions in the next answer also apply.

We investigate the cause. If there is clear evidence that your actions caused the block, we explain what happened and offer 50% off your next account purchase made within 28 days. If there is no clear evidence that you caused the block, we replace the account free of charge.

BM Unlimited has its own monthly replacement offer: free replacement within 48 hours if it is blocked for advertising, subject to its stated setup conditions. The standard five-day/€500 window does not replace that product-specific promise. Your statutory rights are unaffected.

The original voluntary warranty and replacement cover requires the specified Social Hulk VM, Adspower and payment setup. Using your own separate VM, browser or payment solution is allowed, but is not covered by that additional voluntary offer.

This does not make our card compulsory, and it does not remove your statutory rights. If you want replacement cover, check the selected product and confirm the setup with us before ordering.

The card top-up service has a fee of €59.95 or 5% of your top-up amount, whichever is higher. It is one fee, not a fixed fee plus 5%, and there is no separate small-top-up bank surcharge. Want €1,000 loaded? Enter quantity 1000.

This is the separate card top-up product. CC top-up is already included in the media-buying service, so you do not need to buy it separately for that service. Using your own card with a BM has no Social Hulk topping fee.

Monthly subscriptions keep their existing monthly cancellation terms. Place a subscription in its own order, separate from ad accounts and credit-card top-ups.

For the prepaid VM + Adspower package, quantity is the number of months. The server and its contents are deleted immediately when that paid period expires without renewal, so renew in time or export your files before expiry.

The separate Adspower team seat and delivery VM retain their BM-purchase requirement. They are not standalone discount subscriptions.